Question 1

How much does Bookito cost for massage therapys?

Accepted Answer

Bookito uses simple, transparent pricing with no setup fees, no commission fees, no transaction fees, and no hidden costs. You pay one flat monthly fee based on the number of therapists in your salon, and you can cancel anytime without penalties. Unlike other booking platforms that charge commission on every appointment, with Bookito you keep 100% of your revenue from every service you provide. This straightforward pricing model means you can predict your costs and focus on growing your business without worrying about losing a percentage of each booking to fees.

Question 2

Do you take commission from my massage therapy bookings?

Accepted Answer

Absolutely not. Bookito never takes any commission, transaction fees, or percentage from your massage therapy bookings - whether it's a simple cut, full color service, highlights, perms, treatments, or any other service you offer. You keep 100% of your revenue from every single appointment. This is fundamentally different from many other booking platforms that take a percentage of every booking. We believe massage therapy owners work hard for their money and shouldn't have to share their earnings with a booking platform. Our business model is simple: you pay one flat monthly fee, and we never touch your revenue. This is why thousands of massage therapy owners have switched to Bookito - they're tired of losing money to commission fees.

Question 3

Can clients book hair color appointments and other complex services online?

Accepted Answer

Yes, absolutely! Bookito is specifically designed for massage therapys and supports all types of services you offer. You can easily set up haircuts, hair color (single process, double process, full highlights, partial highlights, balayage, ombre), perms, relaxers, keratin treatments, deep conditioning treatments, blowouts, updos, braiding, extensions, and any other services your salon provides. Each service can have its own duration (from 30 minutes to 4+ hours for complex color work), pricing, and specific therapists who can perform it. Clients can book these services online 24/7, and the system automatically blocks the appropriate time slot based on the service duration. You can also set up service combinations, add-ons, and require consultation appointments for major color changes. The booking system is smart enough to prevent double-booking and ensures adequate time between appointments for cleanup and preparation.

Question 4

How do I manage multiple therapists' schedules and availability?

Accepted Answer

Managing multiple therapists is easy with Bookito's multi-staff features. Each stylist gets their own individual calendar and can set their own availability hours, days off, vacation time, and break schedules. You can assign specific services to specific therapists - for example, if only certain therapists do color work or extensions, clients will only see those therapists as options for those services. Stylists can also set their own service pricing if you allow individual pricing. The system prevents double-booking automatically and shows real-time availability to clients. You can view all therapists' schedules in one master calendar view, or focus on individual stylist calendars. Stylists can access their own schedules through the mobile app and receive notifications for new bookings, cancellations, or changes. You can also set up staff roles and permissions - for example, senior therapists might be able to view and modify all schedules, while junior therapists can only manage their own appointments.

Question 5

What happens when clients need to reschedule or cancel their hair appointments?

Accepted Answer

Bookito gives you complete control over your cancellation and rescheduling policies. You can set your own rules - for example, requiring 24-hour notice for cancellations, or allowing rescheduling up to 2 hours before the appointment. Clients can reschedule their own appointments online within your policy guidelines, and the system automatically finds available time slots that work for both the client and the assigned stylist. When a client reschedules or cancels, you immediately receive a notification via email and through the mobile app. For last-minute cancellations, you can set up automatic waitlist notifications to fill the slot with another client. You can also charge cancellation fees if clients don't follow your policy - the system tracks no-shows and late cancellations automatically. This flexibility helps reduce no-shows significantly while giving your regular clients the convenience they expect.

Question 6

Does Bookito integrate with my existing payment processing system?

Accepted Answer

Bookito intentionally does not process payments, and this is actually a huge advantage for your massage therapy. Because we don't handle payments, we can't take transaction fees or commissions - this is how we're able to offer true zero-fee booking. You continue using whatever payment system you prefer: Square, PayPal, Stripe, traditional credit card terminals, cash, checks, or even payment plans. You collect payment directly from clients just like you always have, whether that's at the time of service, when they book online, or through your existing payment setup. This approach gives you complete control over your money - it goes directly to your bank account without any third party taking a cut. Many massage therapy owners actually prefer this because they can negotiate better rates with their payment processors, maintain their existing accounting systems, and never worry about a booking platform holding their money or taking unexpected fees.

Question 7

How does online booking work for walk-in clients and last-minute appointments?

Accepted Answer

Bookito handles both scheduled appointments and walk-ins seamlessly. For walk-ins, you can quickly add them to the schedule using the mobile app or desktop interface - just select the client (or add a new one), choose the service, assign a stylist, and you're done. The system automatically updates availability for online bookings to prevent conflicts. For last-minute online bookings, you can set minimum advance booking times - for example, requiring at least 2 hours notice for online bookings while still allowing walk-ins. You can also reserve certain time slots for walk-ins by blocking them in the schedule. The system sends you instant notifications for all new online bookings, so you're never surprised by appointments. Many massage therapy owners love the flexibility - they can fill their schedule with online bookings while still accommodating their regular walk-in clients and emergency appointments.

Question 8

What kind of reporting and analytics does Bookito provide for massage therapys?

Accepted Answer

Bookito provides comprehensive business analytics specifically designed for massage therapys. You can track total revenue, average service prices, busiest days and times, most popular services, individual stylist performance, client retention rates, and booking patterns. The system shows you which services are most profitable, which therapists are booking the most appointments, and which time slots are most in-demand. You can generate reports for any date range - daily, weekly, monthly, or yearly - and export them for your accountant or business planning. Client analytics show you repeat booking rates, average time between visits, and lifetime value per client. You can also track no-show rates, cancellation patterns, and identify opportunities to optimize your schedule. All this data helps you make informed decisions about pricing, staffing, service offerings, and business hours. The mobile app gives you quick access to key metrics so you can monitor your business performance anywhere.

Massage Therapy Software with Zero Commission Fees

Why Massage Therapys Are Switching to Bookito

Everything Your Massage Therapy Needs

Zero Commission Fees

Online Booking 24/7

Massage Therapy Focused

Multi-Stylist Management

Automated Reminders

No Payment Processing

What Massage Therapy Owners Say

Frequently Asked Questions